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Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
Assist more experienced field engineers with equipment installation.
Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
Serve as a member of the account community for key accounts.
Answer service calls independently without assistance within one year of employment.
Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
Experience with Web applications as well as Microsoft suite of products.
Must have and maintain a valid Driver's License.
Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
Up to 75% travel required. Dependent on geographical location or the need of the business.
Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
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