Td Bank Branch Manager 

Canada, Ontario 

743554756

Toronto, Ontario, CanadaTechnology Solutions

$76,800 - $115,200 CAD

About This Role

We are looking for someone who will act as a Senior Analyst who can provide advice on operational system, applications planning, performance, availability, integration, support, and release/deployment management. Understanding of TD's executive reporting requirements and exhibiting an analytical mindset is an asset. Excellent verbal and writing skills area critical to this role. Understanding how ServiceNow functions is critical, and Power BI skills are an asset.

Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here's some of what you may be asked to perform:

• Effectively and efficiently communicate facts, findings, actions, and details critical to managing Problems in the Enterprise

• Effectively and efficiently measure, monitor, and report all aspects of service availability

• Consistently display the ability to organize assignments and stay focused on critical deliverables

• Regularly maintain current quality data in ServiceNow

• Relationship engagement between Infrastructure Technology Services (ITS) and line of business (LOB) partners

• Communicate stability action plans and risk mitigation leveraging ITS policies and processes

• Promote change in support of availability and customer experience improvement

• Leverage Technology Solutions (TS) / LOB relationships to ensure engagement and adaptation of ITS processes

• Identify and drive continuous improvement opportunities to remove risk from the Enterprise

• Contribute to Executive reporting and distribution to our stakeholders and business partners

• Validate incident urgency, response, recovery efforts and communicate root cause and permanent fix solutions after major incidents occur

• Communicate and promote the ITS Objectives to all stakeholders

Job Requirements:

• Undergraduate Degree or Technical Certificate

• Graduate Degree preferred

• Minimum 5 years working experience with high visibility applications and/or IT infrastructure – technical or Service delivery

• Sound knowledge of ITSM Service Now tool

• Sound knowledge of Microsoft applications (Excel, PowerPoint, Word)

• Knowledge of Teamsite application would be an asset

• High level understanding of large-scale IT environment. (including multiple legacy environments, distributed environments, Cloud, and data networks spanning North America)

• ITIL Essentials Certificate – Demonstrated sound understanding of Incident, Change, and Problem Management methodologies as well as solid experience in a large Production environment.

• Collaborative: formulate continuous improvement strategy and assemble the resources necessary to deliver against plans.

• Facilitate and communicate well to manage internal and external relationships to ensure seamless delivery service to the business. Proven track record of effective IT specific communication to executives or customers

• Strong Relationship Management: ability to apply proven business-focus and Service Management best practices to deliver infrastructure technology as a "service" recognizing the service in terms of availability and customer experience, time to market and cost effectiveness.

• Expert problem determination skills to drive quick and efficient resolution of conflict

• Excellent communication skills for written and verbal content

• Working experience with SLA/SLO or vender management

• Excellent Presentation skills – Quick, effective, and efficient delivery of Problem Management content to business partners

• An analytical mindset with the ability to identify and explain desired outcomes

• Experience in a High-pressure fast-moving environment

Responsibilities:

• Daily/weekly review of P1,2,3/ High visibility incidents

• Contribute to Monthly LOB stake holder meetings, reporting and communications.

• Ensure problem record are updating with accurate information in a timely manner.

• Identify when escalations are required

• Identify vendor’s service delivery and escalation

• Facilitation and coordination efforts during root cause identification

• Contribute to the overall improvement for the problem process to ensure alignment with future-state technologies and strategies

• Ensure data quality for various regular and ad-hoc reports

Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business

• Learn voraciously, stretch your thinking, share your knowledge and educate others

• Communicate and collaborate with both technical and non-technical professionals

• Cultivate winning relationships by building trust with business and technology partners.

• Share our commitment to productivity, effectiveness and operational efficiency.

• Embrace change and witness amazing things happen – from the inside.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Sans Objet