Td Bank Assistant Branch Manager 

Canada, British Columbia, Victoria 

149771078

Victoria, British Columbia, CanadaPersonal & Commercial Banking

$65,600 - $98,400 CAD

Job Description:

​

Job Description:

, you will contribute to the TD's success by leading and coaching employees towards achieving operational excellence and personal development objectives.

In this role, you would:

• Lead teams in completing investment and unsecured credit compliance transactions and complex activities that affect the bank

• Coach advisory and frontline staff on resolving customer complaints effectively and consistent with customer problem resolution guidelines

• Resolve operational and high-risk issues after determining the most appropriate course of action for resolution while ensuring the team works within regulatory requirements and policies

• Mentor a team on advice-giving strategies and delivering effective customer experience

• Ensure the common areas and advisory spaces of the branch are inviting and approachable for customers

• Meet customer demands and compliance requirements by determining and maintaining accurate employee scheduling

• Contribute to the Legendary Experience in the branch by sharing information, skills, and subject matter expertise with the team members while coordinating team activities effectively

• Work closely with TD partners to help customers meet their financial needs in the best suited manner

• Improve processes and work efficiency of the team by providing ongoing feedback and guidance in line with established codes of conduct while ensuring their performance management activities are undertaken

• Help build a positive and diverse workforce by providing equal and fair opportunity, ensuring timely communication of issues and inspiring good working relationships across TD.

Job Requirements:

• Undergraduate degree and/or over 4 years of relevant experience
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
• Extensive knowledge of team, process, and risk management along with advanced understanding of the business
• Proficiency in productivity tools and software tools including MS Office, and internet application.
• Strong communication skills to liaise with customers, employee and cross functional teams.
• A thorough and accurate decision maker who can exercise good judgement skills when working with confidential information
• A dynamic leader with demonstrated experience working in a fast-paced work environment through strong communication, planning and time management skills.
• Good communicator with go-getter attitude

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Sans Objet