NICE Professional Services Engineer 

Philippines, Manila 

742984222

Professional Services Engineer

Key Responsibilities…

• Become an expert in ContactEngine solution design consultancy and implementation
• Work with global teams to build, test and support customer journeys and conversations from specification using our internal tooling
• Learn clients’ business processes to define and document requirements for automated transactions of proactive customer journeys
• Document End-to-End Application Integration Specifications
• Configure, perform E2E testing, debug, and deploy the SaaS platform based on client requirements
• Define and implement ContactEngine customer journey optimization strategies by utilizing data analytics in conjunction with a deep understanding of the ContactEngine transactional data model
• Write queries in SQL and build reports and dashboards
• Write and debug code snippets (in JavaScript)
• Design and test APIsDe
• Assist with training of new implementation specialists
• Provide on-call support to global customers

Basic Qualifications:

• 3+ years experience in an implementation / professional services / consulting role
• Graduated with a degree in Computer Science / Business Analytics / Data Analytics / STEM type degree
• Knowledge of basic programming languages and data structures
• Knowledge of data analysis and SQL
• A keen problem solver with a passion for learning
• Ability to successfully work in a team-oriented, highly collaborative environment
• Amenable to work shifting schedules

Preferred Qualifications:

• If you don't have these but are willing to learn, please apply:
• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)