NICE Associate Professional Services Engineer 

Philippines, Manila 

300923085

How will you make an impact?

• Responsibilities involve providing consultative support for NICE solutions to various clients, including both public and private sector organizations with diverse information management and contact center setups.
• Technical tasks include configuring, programming, and modeling processes, data, and objects across different application and database environments.
• Database design, development, and maintenance are part of the role, alongside providing leadership in technical architecture and staying updated on contact center technologies.
• In project management, tasks include overseeing system development lifecycles, creating project cost estimates and proposals, conducting risk analyses, and managing change control processes.
• Business-related duties encompass conducting business analysis, assessing user needs, designing business systems, and preparing cost/benefit analyses and business cases for major projects.
• Maintaining a professional demeanor and appearance is important, along with contributing to the development of client information management standards and evaluating technology trends.
• Supervisory responsibilities involve overseeing junior staff or subcontracted personnel during project execution.

Have you got what it takes?

• Bachelor's degree in technical or business field or equivalent work experience required.
• 3-5+ years of professional experience beyond educational requirements.
• Experience varies by specialization:
  • Implementation: Technology and analysis skills with strong communication abilities.
  • Business Optimization: Deep expertise in call center operations and KPIs.
  • Education & Enablement: Confident public speaking and training experience.
  • Engineering Services: Specialized technical skills in software engineering and integration.
• Desired personal traits: Analytical, inquisitive, team-oriented, friendly demeanor, early adopter.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​