PayPal Sr Manager Business Operations 

United Kingdom, England, City of London 

741303793

Role OverviewKey Responsibilities
• Insights-Driven Decision Making - Leverage data and business intelligence to drive informed decisions, identify risks and opportunities, and support executive-level planning.
• Strategic Support for Commercial Execution - Partner with segment leads across Enterprise, SMB and Consumer to provide insights and support, enabling growth, market responsiveness, and improved customer experience.
• Performance Management - Define and leverage key metrics to monitor performance, identify issues, and support outcome-driven decision making across each business line (merchant and consumer).
• Lead Operating Rhythms - Own and lead the operating rhythms of the market, including operating reviews and performance reviews. Ensure consistency, insight, and accountability across all review cadences.
• Cross-functional Alignment - Drive strong collaboration between Product, Marketing, Finance, Analytics and Revenue Operations functions to ensure alignment and operational execution of GTM initiatives.
• Operational Risk & Compliance - Collaborate with Legal, Compliance, and Risk to ensure adherence to regulatory frameworks (BaFin, PSD2, AML) and strengthen operational resilience.
• Operating Model Governance - Ensure the markets operating model is functioning effectively, aligning teams, systems, and resources to support strategic goals.
• Team Leadership - Lead, mentor, and develop a capable and driven Business Operations team. Foster a high-performance culture rooted in accountability, collaboration, and clarity.
• Strategic Partnership with Country GM - Work closely with the Market leader as a trusted advisor —supporting strategy execution, managing key initiatives, and helping connect day-to-day operations with long-term business objectives.
Key Requirements
• 8+ years in senior business operations or general management roles, ideally within fast-growing tech environments or consulting
• Demonstrated experience in managing complex operating models, initiatives end to end and cross-functional collaboration
• Clear and confident communicator, with a proven ability to provide clarity to stakeholders at all levels, particularly in high-paced or ambiguous situations
• Strong commercial acumen with the ability to support go-to-market teams with operational insights, challenging norms and initiating recommendations for change.
• Adept at using data and reporting tools (e.g., Tableau, Looker, Salesforce) to drive decision-making
• Proven ability to lead teams and drive alignment in dynamic, high-change environments
• Fluent English required

Essential Responsibilities:

• Lead complex projects of diverse scope to optimize operational processes.
• Participate in complex problem resolution and determine methods and procedures for new assignments.
• Drive global process improvements within the organization.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Influence the quality, efficiency, and effectiveness of business processes.
• Utilize internal and external data to provide actionable insights for business growth.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Our Benefits:

Any general requests for consideration of your skills, please