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BMC Knowledge & Content Manager India, Maharashtra 739646042
19.09.2024
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Description and Requirements
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1. Product-Market-Fit determines the product's value proposition, and the price customers are willing to pay. We also ensure that our productized services are fit for purpose and aligned with our customers' and partners' desired goals.
BMC OneCS Success Central integrates all Customer Success functions (Support, Customer Success Management, Education, and Professional Services) through a standardized Unified Service Delivery model. Success Central primarily focuses on two key areas – Product-Market-Fit (PMF) and Go-To-Market (GTM).
- Product-Market-Fit determines the product's value proposition, and the price customers are willing to pay. We also ensure that our productized services are fit for purpose and aligned with our customers' and partners' desired goals.
- Go-To-Market focuses on how we align our OneBMC unified service delivery model, empowering customers and partners with relevant content, processes, workflows, education, tools, and best practices aligned to the customer adoption journey.
Here is how.
- Overseeing the creation and review of Knowledge and Content Management for Customer Success colleague, customer and partner consumption
- Focus on outcome-based knowledge and content management, considering impact to BMC Customer Success VSEM and customer outcomes
- Support with resource allocation for new projects, ensuring that people with the appropriate skills and experience are assigned. Track, record and approve timesheets relating directly to resource allocation
- Proactively identify and contribute to delivery of process improvements
- Oversee delivery of projects relating to knowledge and content creation, to support our service offerings and proactive digital adoption campaigns
- Assisting with defining project scope, objectives, and deliverables
- Creating a detailed project timeline
- Monitoring project progress, ensuring adherence to timelines, and managing any deviations proactively
- Identify, assess, communicate and manage project risks and issues throughout the project lifecycle
- Adhere to project management best practices, methodologies, and quality assurance measures
- Staying informed about changes in BMC products, service offerings and deliverables, ensuring timely delivery and mitigating risks effectively
To ensure you’re set up for success, you will bring the following skillset & experience:
- communicationskills, both written and verbal
- Excellent organizational and time management abilities
- Proficiencyin creating detailed project timelines
- Experience in monitoring project progress and managing deviations
- Proficiencyin tracking project activities and performance metrics
- Good BMC product knowledge would be a benefit
- Competence in resource allocation, time tracking, and approval processes
- Ability to create clear, concise, and professional project documentation
- Proficient in formatting and presenting information effectively
- Strong editing and proofreading abilities to ensure quality and accuracy
- Skill in translating technical information into easily understandable language
- Ability to synthesize information from various sources into cohesive written materials
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