Microsoft Technical Support Engineering 

India, Karnataka, Bengaluru 

739314051

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Language Qualification
English Language: fluent in reading, writing and speaking.

Description
Technical Support Engineer- SCCM

Minimum requirements:
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 2+ year(s) technical support, technical consulting experience, or information technology experience in SCCM

• Experience in WSUS, SMS, SCCM 2007 , 2012 and Microsoft Intune
• Operating Systems Concepts – Active Directory, Security, OS Internals
• Networking concepts – DNS, protocols, Devices
• IIS Concepts – Configuration, ISAPI, Architecture, SSL and Kerberos
• Exception Handling
• Memory Management concepts
• Tools – Netmon, Perfmon, SQL Profiler
• Basic debugging skills
• Basic SQL Server Administration conceptsExperience in one or more of these areas desirable
• Critical Exposure areas and Technical Specifications
• Strong experience in Windows 2003, 2008, 2008 R2 and 2012 server
• Exposure on SQL and IIS

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.