Microsoft Technical Support Engineering 

India, Karnataka, Bengaluru 

168174235

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 9+ years of technical support, technical consulting experience, or information technology experience
o OR 10+ years of technical support, technical consulting experience, or information technology experience
o OR equivalent experience

**Mandatory Skillset**:

- Good to have - Networking ,Troubleshooting

- Good at communication

- Basic Knowledge of Azure

-Shifts: APAC/EMEA.

Language Qualification
English Language: fluent in reading, writing and speaking.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.