Microsoft Partner Account Manager 

Japan, Chiyoda 

737747489

Required Qualifications:

• 8+ years relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising)
  • ORBachelor's Degree in Sales, Marketing, or related field AND 6+ years relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising)
  • OR Master of Business Administration (MBA) Degree in Sales, Marketing, or related field AND 4+ years relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising).
  • OR equivalent experience

Additional or Preferred Qualifications:

• 10+ years relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising)
  • ORBachelor's Degree in Sales, Marketing, or related field AND 7+ years relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising)
  • OR Master of Business Administration (MBA) Degree in Sales, Marketing, or related field AND 5+ years relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising)
• Experience working in a partner ecosystem.

Relationship-Account Management

• Build and cultivate deep business relationships with our partners and actively drive the highest levels of partner satisfaction. Serve as the face of Microsoft Advertising and act as a hub/point of contact for the partner. Working with the Partner Sales Executive (PSE), help develop and own strategic partner account plans – set aggressive targets and drive execution of mutually beneficial conditions of satisfaction.
• Provide targeted solutions that set our partners up for success and provide ongoing service and support, deliver industry-leading Service Level Agreements (SLAs) for account management activities and collaborate across multiple teams in a matrix environment to ensure optimal service management for clients.
• Develop the relationship with the supporting tool provider where appropriate. Lead partner engagement rhythm & meetings/calls including business reviews and solution selling opportunities. Ensure the right conversations are happening at the right level to grow the account. Actively follow up on all actions.
• Work across the organization to ensure issues and requests are channeled to the right groups and are resolved as per commitments and SLA. Provide comprehensive reporting with appropriate local data that helps drive the engagement and partnership and results in opportunities and growth.
• Build the right capabilities/knowledge (campaign management and optimization tactics) within the partner organization so they can self-serve/manage/grow.

Growth/Revenue

• Grow revenue in the existing book of business and drive the specific revenue targets across all accounts through up-sell and opportunity management. Manage core scorecard metrics – revenue, adoption, total performing accounts, account penetration, and Partner Satisfaction. Implement correction of error plans where appropriate for non-green metrics. Proactively identify opportunities to drive additional revenue. Drive a strategic discussion: grow the account by taking a future looking approach and setting plans in action to realize goals. Drive feature adoption.

Contribute to the Microsoft Advertising Partner Team Unit (PTU)

• Proactively share insights to inform policies, manage channel conflict and exploit revenue opportunities. Assist the PTU planning and forecasting process through a pipeline of existing and prospective partnerships. Collaborate with PTU members globally to share best practices and develop the global partner business.