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What will you do?
Maintain existing ServiceNow modules to support the business and IT Service Management practices
Create reports, dashboards, and workspaces
Proactively monitor applications including licensing, usage, activityImplement additional ServiceNow modules and install plugins
Adhere to standards for implementations in ServiceNow to ensure consistency and supportability of customizations
Perform platform upgrade activities including remediations, review of key update sets, defect resolution
Develop automated and functional test cases for regression testing, and execute them as part of any ServiceNow platform or module upgrade/change
Drive the improvement of our ServiceNow implementation and service offerings based on user feedback
Create custom workflows to support business processes
Perform data imports
Create integrations and process automation
Administer and maintain API and data integration processes between ServiceNow and other services
Create and maintain ServiceNow Business Rules and Metrics
Create and maintain Service Catalog Items and Knowledge Bases
Perform platform and module access administration as needed
Work with key stakeholders, ServiceNow and vendors when delivering solution
Perform other duties as assigned
What will you bring?
Bachelor's degree (or equivalent work experience) and 2 years working as a ServiceNow application developer
ITIL Foundation v4 certification preferred
Experience with event and monitoring tool integrationsExperience in API integrations with ServiceNow
Experience working with multiple developers in one ServiceNow environment
Experience using ServiceNow Orchestration and Performance Analytics
SDLC experience in Agile / SAFe environment strongly preferred
Proficient in JavaScript, AngularJS, and HTML to create scripts in the course of normal ServiceNow administration duties
Excellent time management and planning capabilities
Ability to work in fast paced environment, with multiple technical and non-technical teams
Ability to collaborate and communicate as part of a diverse team
Understanding of enterprise IT architecture
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