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Bank Of America Merchant Performance Manager- Boston Tampa 
United States, Massachusetts, Boston 
736182068

09.07.2024


Specific Responsibilities Include:

  • Collaboration and development of strategic and tactical plans.
  • Delivery and inspection of Merchant initiatives and campaigns.
  • Participate in Business Line Reviews and delivery, inspection of tactics to drive performance.
  • Ensure consistent delivery of coaching process, action planning by Market Managers.
  • Lead, coach and influence Merchant Market Managers to enhance professional and team effectiveness to achieve desired outcomes.
  • Ensure proper MC gearing and coverage to deliver strong One Team partnerships.
  • Execution and inspection of the sales playbook, pipeline management and SPIN sales model.
  • Conduct performance gap analysis.
  • Gather feedback and drive out best practices.
  • Assess training needs and works with leadership team to deliver relevant training/skill builders that develops sales effectiveness skill for Merchant Market Managers and Merchant Consultants.
  • Participate in One Team Partner routines with the SB and Consumer Performance Organization.

Required Experience

  • Sales leadership experience with proven ability to consistently drive differentiated sales results
  • Ability to execute strategic and operational initiatives
  • Effective planning, time management and organizational skills
  • Strategy, operations, SPIN sales model and product knowledge
  • Strong business and financial acumen including data analysis
  • 3+ years, leading, coaching, and managing high performing sales teams within the merchant and/or financial services industry
  • Proven ability to drive integration across products, think creatively in identifying opportunities and drive results through superior delivery and sales management
  • Proactively builds trusted relationships with key partners and support teams
  • Strong at developing internal partnerships and developing credibility within One Team structure
  • Ability to communicate clearly and effectively at all levels, including oral and presentation skills

Desired Skills:

  • 5+ years of experience in small business including the merchant services industry or 5+ of experience in similar sales industry (small business, business to business environment).
  • Small Business and Merchant Services acumen desired (strategy, sales model and product knowledge)
  • Pipeline development and management
  • Mid-level MS Excel, MS PowerPoint, WebEx and Salesforce.com experience
  • Virtual and in-person experience delivering training / skill builders

Skills:

  • Coaching
  • Customer and Client Focus
  • Payment Processing
  • Performance Management
  • Pipeline Management
  • Data and Trend Analysis
  • Leadership Development
  • Sales Strategy
  • Stakeholder Management
  • Written Communications
  • Business Analytics
  • Financial Analysis
  • Interpret Relevant Laws, Rules, and Regulations
  • Issue Management
  • Project Management

High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America)