Bank Of America Merchant Performance Manager- Boston Tampa 

United States, Massachusetts, Boston 

736182068

Specific Responsibilities Include:

• Collaboration and development of strategic and tactical plans.
• Delivery and inspection of Merchant initiatives and campaigns.
• Participate in Business Line Reviews and delivery, inspection of tactics to drive performance.
• Ensure consistent delivery of coaching process, action planning by Market Managers.
• Lead, coach and influence Merchant Market Managers to enhance professional and team effectiveness to achieve desired outcomes.
• Ensure proper MC gearing and coverage to deliver strong One Team partnerships.
• Execution and inspection of the sales playbook, pipeline management and SPIN sales model.
• Conduct performance gap analysis.
• Gather feedback and drive out best practices.
• Assess training needs and works with leadership team to deliver relevant training/skill builders that develops sales effectiveness skill for Merchant Market Managers and Merchant Consultants.
• Participate in One Team Partner routines with the SB and Consumer Performance Organization.

Required Experience

• Sales leadership experience with proven ability to consistently drive differentiated sales results
• Ability to execute strategic and operational initiatives
• Effective planning, time management and organizational skills
• Strategy, operations, SPIN sales model and product knowledge
• Strong business and financial acumen including data analysis
• 3+ years, leading, coaching, and managing high performing sales teams within the merchant and/or financial services industry
• Proven ability to drive integration across products, think creatively in identifying opportunities and drive results through superior delivery and sales management
• Proactively builds trusted relationships with key partners and support teams
• Strong at developing internal partnerships and developing credibility within One Team structure
• Ability to communicate clearly and effectively at all levels, including oral and presentation skills

Desired Skills:

• 5+ years of experience in small business including the merchant services industry or 5+ of experience in similar sales industry (small business, business to business environment).
• Small Business and Merchant Services acumen desired (strategy, sales model and product knowledge)
• Pipeline development and management
• Mid-level MS Excel, MS PowerPoint, WebEx and Salesforce.com experience
• Virtual and in-person experience delivering training / skill builders

Skills:

• Coaching
• Customer and Client Focus
• Payment Processing
• Performance Management
• Pipeline Management
• Data and Trend Analysis
• Leadership Development
• Sales Strategy
• Stakeholder Management
• Written Communications
• Business Analytics
• Financial Analysis
• Interpret Relevant Laws, Rules, and Regulations
• Issue Management
• Project Management

High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America)