ATT Sr Specialist App/Prod Support 

India, Telangana, Hyderabad 

735996325

Job Description:

include:
• Performing Application Monitoring and Response
• Application Problem Management/Resolution,
• Application Change Management, Scheduling, Implementation of change, Deployment, Configuration and Tuning of Application
• Infrastructure Components management, such as AKS, Golden Image, security upgrades.
• Contribute to Project Implementation work associated with new applications or changes to existing applications,
• Service Assurance Management, Status, and Metrics collection/reporting.

Key Roles & Responsibilities

FAULT MANAGEMENT - Technical support and troubleshoot network platform & service issues including
• alarm and KPI monitoring (proactive and reactive);
• investigation/diagnose API flow issues
• triage and communicate event status and coordinate root cause analysis
• mitigate/remediate complex technology fault conditions that span multiple production platforms and environments.
• implement restoration of services/API flows
• may involve the implementation of vendor/IT fixes or design changes.
• solves GTOC incidents and Call to Work (using PagerDuty?) independently and works with additional support teams, DSI engineering and vendors as needed.
• proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs).

CHANGE MANAGEMENT
• Lead, manage, coordinate, track, report on any activities done in production teams
• Create AOTS-CM, ensure activities in production are within GTOC compliancy
• Manage maintenance windows, working with team to implement desired changes
• Own and manage the change management process for activities on ACP platform, understand
GTOC processes.

TECHNOLOGY INSERTION AND PRODUCT DEVELOPMENT
• Works closely with business partners in a DevSecOps methodology partnering with Labs, product development, and DSI engineering teams to create process documentation, methods, procedures, tools and guidelines for current Network APIs roadmap, capacity management and create/execute use/test cases/Synthetic testing during new technology instantiation.
• Participates in collaboration sessions with DSI engineering and vendors on product capabilities and improvements.
• Reviews and interprets technical documentation and specs for inclusion/adaptation into database templates.
• May interact with customers virtually or in person to outline or recommend technical solutions for their business or explaining root cause of a API issue event.
• Collaborate with upstream and downstream partners (DSI Engineering, provisioning, Mobility, etc.) to conduct change management procedures.
• Develop applications, scripts, and act as system DBA (database administration), building knowledge database SharePoint and internal messaging BOTs while maintaining other key critical software/data platforms.
• Knowledge of and the ability to use tools and techniques for analyzing and documenting logical relationships among logs, traces, data, processes or events translating business problems into insights.
• Ensure that the environments where Network APIs are deployed stay continuously in compliance, with no security issue (i.e. Deploy Golden Images, implement/deploy security fixes, manage ASTRA, renew certificates on time, etc.)
• Ensure 24x7x365 availability. Flexible to work in 3 rotational India shifts covering morning, afternoon & night with monthly rotation.AUTOMATION
• Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions.
• Perform data analysis on platform and or organizational metrics using industry standard analytics and data presentation tools.
• Enhance API360 cockpit to facilitate pro-active monitoring and issue detections associated to Network APIs

Education
Preferred Bachelor's degree in Computer Sciences, Engineering or Operations

Experience:- Over 8 Years

Time Type:

Hyderabad, Andhra Pradesh, India06/13/2024