Akamai Cloud Support Engineer Senior Lead 

India 

735957700

Partner with the best

As a Cloud Support Engineer Senior Lead, you will be responsible for:

• Leading and mentoring a team of Compute Support Engineers
• Solving Top Customer issues reported to us, handling support escalations and service incidents.
• Working with SRE and Product teams to determine the best course of action for specific customer issues.
• Working with Training, Quality Control, and Support Leadership to identify training opportunities for the Compute Support team.

Do what you love

To be successful in this role you will:

• Hold a Bachelor's degree with experience working directly with technical customers in a support engineer role.
• Exhibit great collaboration skills and maintain a customer-first approach in issue resolution.
• Understand fundamental customer support principles, including customer effort reduction, issue ownership, and intra-team communication.
• Demonstrate leadership by incorporating feedback to refine support best practices and enhance workflows.
• Possess good understanding of computer hardware, networking, firewalls, DNS, Linux, cloud computing, distributed storage, APIs, and Kubernetes.
• Have experience troubleshooting technical issues using standard tools like MTR, tcpdump, and nmap.
• Know open-source monitoring tools like Prometheus, Grafana, and Loki. Use them to understand and resolve customer issues.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.