Snowflake SENIOR CLOUD SUPPORT ENGINEER - APPLICATION 

India, Maharashtra, Pune 

453252430

Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management.

Shift 3 Special Requirement:

Ability to work the 3rd/afternoon shift which typically starts from 2 pm IST

AS A SENIOR CLOUD SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL:

• Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone

• Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations

• Demonstrate good problem-solving skills and be process-oriented

• Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues

• Document known solutions to the internal and external knowledge base

• Report well-documented bugs and feature requests arising from customer-submitted requests

• Partner with engineering teams in prioritizing and resolving customer requests

• Participate in a variety of Support initiatives

• ​​Provide support coverage during holidays and weekends based on business needs

OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE:

• Bachelor’s. or Master’s degree in Computer Science or equivalent discipline

• 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role

• Excellent writing and communication skills in English with attention to detail

• Ability to work in a highly collaborative environment across global teams

• Experience with the major public cloud providers like AWS, Azure, and GCP

• Experience in Database systems and SQL queries

• Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC)

• Experience in troubleshooting data sharing features, including secure views, and shares.

• Experience in data replication in Snowflake or any other vendors

• Experience in Data Warehouse Technologies

• Experience in troubleshooting platforms that support marketplace functions

NICE TO HAVE:

• Public cloud certification on AWS, Azure, Google Cloud (GCP)

• Scripting/coding experience in any of the following: Python, Java, .Net, NodeJS, R

• Experience in implementing data-sharing features in Snowflake or any other vendors