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Adidas CUSTOMER SERVICE SPECIALIST TEMP 
China, Shanghai, Yangpu District 
735568662

12.08.2024

What you'll do:

  • Execute overall strategy for the Account Operations organization in-line with the global adidas strategy.
  • Embrace the cluster’s priorities and focus on the zone’s initiatives & specificities.
  • Apply adidas standards, policies, procedures & best practices in daily work.
  • Manage customer’s orderbook (order to invoice) and drive the efforts cross-functionally to deliver accurately on-time & in-full.
  • Secure order entry has been executed from the relevant teams and tools with 100% accuracy & within the defined timelines and rules. Execute order amendments in system if needed.
  • Monitor delays, highly focusing on launches availability and execution, in line with Marketing activation plans.
  • Manage customers Claims & Returns. Ensure reliability and responsiveness to customer requests and complaints to enhance Customer Satisfaction.
  • Attend meetings & virtual meetings with assigned customer portfolio & affiliated departments.
  • Work in close collaboration with the key stakeholders and support them by providing specific expertise in the processes involved.
  • Optimize reports & analysis tools to detect, call out and mitigate risks, to drive shipment rate and contribute to marketplace revenue.
  • Measure progress on defined KPIs & follow up with mitigation action plans when needed.
  • Participate in SAP & other Account Operations tools testing processes & future enhancements.

Skills you'll need:

  • MS Office / SAP / Salesforce / Power BI.
  • Excellent written and verbal communication skills.
  • Excellent interpersonal skills with customer-oriented & solution-oriented mindset.
  • Team player, well organized, with enthusiasm, curiosity & initiative.

Life at adidas:

  • Annual bonus
  • Canteen
  • Internal Gym
  • Free access to self-learning platform
  • Employee Assistance Program (personal counselling on variety of topics)
  • Hybrid working model