Adidas CUSTOMER SERVICE SPECIALIST TEMP 

China, Shanghai, Yangpu District 

735568662

What you'll do:

• Execute overall strategy for the Account Operations organization in-line with the global adidas strategy.
• Embrace the cluster’s priorities and focus on the zone’s initiatives & specificities.
• Apply adidas standards, policies, procedures & best practices in daily work.
• Manage customer’s orderbook (order to invoice) and drive the efforts cross-functionally to deliver accurately on-time & in-full.
• Secure order entry has been executed from the relevant teams and tools with 100% accuracy & within the defined timelines and rules. Execute order amendments in system if needed.
• Monitor delays, highly focusing on launches availability and execution, in line with Marketing activation plans.
• Manage customers Claims & Returns. Ensure reliability and responsiveness to customer requests and complaints to enhance Customer Satisfaction.
• Attend meetings & virtual meetings with assigned customer portfolio & affiliated departments.
• Work in close collaboration with the key stakeholders and support them by providing specific expertise in the processes involved.
• Optimize reports & analysis tools to detect, call out and mitigate risks, to drive shipment rate and contribute to marketplace revenue.
• Measure progress on defined KPIs & follow up with mitigation action plans when needed.
• Participate in SAP & other Account Operations tools testing processes & future enhancements.

Skills you'll need:

• MS Office / SAP / Salesforce / Power BI.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills with customer-oriented & solution-oriented mindset.
• Team player, well organized, with enthusiasm, curiosity & initiative.

Life at adidas:

• Annual bonus
• Canteen
• Internal Gym
• Free access to self-learning platform
• Employee Assistance Program (personal counselling on variety of topics)
• Hybrid working model