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Cisco Technical Consulting Engineer Mexico, Mexico City, Mexico City 735381046
17.12.2024
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What You'll Do
- You will be part of Cisco's Technical Services team of technical authorities whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
- You will be part of Cisco's Firepower Security technology team consists of the industry's brightest minds; developing and deploying today's most sophisticated Internet technologies. You'll gain insight on the detailed functionality of Cisco products and partners with all distributed elements of the service chain.
Who You Are
- You will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers
- You can apply your analytical skills and technical knowledge to take on product and network problems of moderate to high complexity.
- You will also provide technology/product training and intellectual property material as required
- You'll act as focal point for large account network problem resolution.
- You can optimally apply moderate to sophisticated lab setups to recreate and tackle problems.
Roles and Responsibilities:
- Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.
- Handle a wide variety of technical support problems—from simple application or network configuration fixes to very sophisticated solve and problem resolution.
- Apply moderate to sophisticated lab setups to recreate and solve problems.
- Submit complete and accurate defect reports with collaboration and supervision.
- Work with minimal direction and exercise judgment within defined procedures to resolve appropriate action.
- Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.
(Required to be initially considered for this position)
- Possess 5 + years of technical support experience at any level in any of the following areas:- Strong working knowledge of the networking industry and products such as routers, switches and firewalls.
- Basic fix of: BGP, PBR, NAT, OSPF, ACL, DNS, ARP Inspection and IPSec Concepts and TCP vs. UDP (connection oriented vs. connection less), FTP, SFTP, TFTP, HTTP, HTTPS, DHCP, DNS, ICMP, NTP, IPv4, IPv6
- Understand and work at a basic level with data bases such as SQL,Microsoft Active Directory, Linux or Unix.
- Use of Wireshark, Packet Analyzer and other tools for TCP/IP packet analysis.
- Possess an English level equivalent to B2 or higher.
(Are in addition to the minimum qualification and are considered a plus factor in identifying top candidates)
- Possesses a Bachelor´s degree in a technical field (such as Computer Science, Electronic Engineering, Telecommunication) or experience in technical field.
- Prior experience or knowledge in any of the following areas:
- Cisco Adaptive Security Appliance (ASA) firewalls & vASA
- FTD, Firepower, FMC
- APIs methods and usage
- Server and appliance virtualization using VMWare, MS Hyper-V, and KVM
- Data Base knowledge and management (Azure, Maria DB, etc)
- Python, Perl, Bash scripting skills would be an added advantage
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
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