JPMorgan Payment Lifecycle Analyst - Fraud Prevention & Recoveries 

United States, Indiana, Indianapolis 

735352067

Job Responsibilities:

• Review potentially fraudulent payments alerted by bank controls and engage clients to ensure due diligence.
• Address lookalike domain alerts and investigate fraudulently negotiated items.
• Process ACH and Wire transactions and manage the disposition of transactions with clients. Handle outbound and inbound calls to validate Wires/ACH payments and lookalike domains.
• Query data and analyze client transactions to identify higher-risk transactions.
• Authenticate, validate, and process Check Fraud and ACH/WIRE claims.
• Utilize various systems including Outlook, Navigator, Customer Assist, and more.
• Prioritize cases to meet payment cutoffs and service levels.
• Build and strengthen trusting relationships with internal partners and clients.
• Escalate confirmed fraud payments and follow procedures to secure client profiles. Identify patterns/trends in transaction data and document interactions accurately.
• Support the development and maintenance of policies, procedures, and training materials.
• Partner with leadership and business partners to resolve client issues and meet business goals.

Required Qualifications, Capabilities, and Skills:

• Strong working knowledge of Investigations/Fraud Investigations.
• Effective communication skills for delivering clear messages via phone and email.
• Knowledge of Wires, ACH, SWIFT, and international payment practices.
• Proactive problem-solving approach with ownership of issues.
• Creative problem-solving techniques for business issues.
• Excellent time management, organizational, and communication skills.
• Critical thinking and problem-solving skills for assessing and resolving cases.
• Ability to work in a fast-paced environment and adapt to change.
• Ability to multi-task with minimal supervision.
• Ability to work effectively in a team environment.

Preferred Qualifications, Capabilities, and Skills:

• Experience in fraud investigations and client interaction.
• Advanced knowledge of fraud prevention strategies and tools.
• Proven track record in enhancing client experience through effective communication.
• Ability to identify and implement process improvements.

Flexibility to support work schedule adjustments; shifts between 8:00 AM – 8:30 PM ET.