JPMorgan Payment Lifecycle Analyst 

United States, Florida, Tampa 

48863846

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Job Responsibilities

• Process tasks with meticulous attention to detail, aiming for "zero defects" or error-free work
• Work under the guidance of a manager to ensure the team meets predefined goals related to service level agreements (SLAs), standard operating procedures (SOPs), and key performance indicators (KPIs)
• Consistently track and report "Metrics That Matter"
• Handle critical client escalations concerning billing-related issues
• Regularly prepare and report on business reviews
• Collaborate with operations teams, regional/LOB partners, functional groups, risk, and technology contacts to achieve current billing operations targets
• Learn and understand the systems used, processes performed, and reports completed, with a strong grasp of operational risk/control
• Identify opportunities to prevent client-impacting errors
• Assist in the design, testing, and project planning for new automation efforts and process improvement initiatives
• Actively participate in FAST meetings and team huddles, and escalate issues to management in a timely manner

Required qualifications, skills, and capabilities

• Bachelor's degree
• Minimum of 4 years in banking operations and financial services
• Proficiency in mainframe and common PC-based software packages, including MS Access, Excel, Word, and PowerPoint
• Must be a team player with strong attention to detail, capable of meeting tight deadlines and working independently within a team framework

Preferred qualifications, skills, and capabilities

• Understanding and experience with MS Excel, SQL, Robotic Process Automation (RPA), or Intelligent Solutions such as UI Path and/or Alteryx is advantageous
• Experience in Billing Operations or related fields is considered a plus