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IBM Senior Technical Instructor Partners 
India, Karnataka, Bengaluru 
735319591

29.07.2024

Your Role and Responsibilities
  • Leads the technical training on Apptio solutions for partners as well as internal IBM resources.
  • Solution focus: CLDY and A1
  • Initial technical overview training on how to configure and use solutions
  • Ongoing follow-up training as needed for specific use cases
  • Given above, the focus is on delivering education outside the current, standard curriculums and/or delivering content with less defined requirements and designs.
  • Provides partner with basic technology-related support ad hoc as needed post-training.
  • Connects regularly connect with Apptio GPSO team identify needs that are vetted and driven by Apptio GPSO team, to prioritize activities, provide input on where processes can be improved.
  • Collaborates with the instructional design team in developing, reviewing, and improving course materials for partners.
  • Partners with GPSO and Education team to share ideas and make training better.
  • Owns ad hoc projects or work streams of partner learning programs with guidance from GPSO team and manager.
  • As needed, supports IBM webinars where technical overview has been requested.
  • Passionate about teaching, supporting learning experiences, and working with customers.


Required Technical and Professional Expertise

  • Knowledge of the SaaS industry and software products
  • Excellent communication and relationship-building skills
  • Ability to effectively present information (oral and written) and respond to student questions in one-on-one and group settings
  • Ability to prioritize and multitask in a fast-paced environment
  • Experience managing multiple simultaneous projects
  • 2 years teaching/ training experience


Preferred Technical and Professional Expertise

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