Your Role and Responsibilities- Leads the technical training on Apptio solutions for partners as well as internal IBM resources.
- Solution focus: CLDY and A1
- Initial technical overview training on how to configure and use solutions
- Ongoing follow-up training as needed for specific use cases
- Given above, the focus is on delivering education outside the current, standard curriculums and/or delivering content with less defined requirements and designs.
- Provides partner with basic technology-related support ad hoc as needed post-training.
- Connects regularly connect with Apptio GPSO team identify needs that are vetted and driven by Apptio GPSO team, to prioritize activities, provide input on where processes can be improved.
- Collaborates with the instructional design team in developing, reviewing, and improving course materials for partners.
- Partners with GPSO and Education team to share ideas and make training better.
- Owns ad hoc projects or work streams of partner learning programs with guidance from GPSO team and manager.
- As needed, supports IBM webinars where technical overview has been requested.
- Passionate about teaching, supporting learning experiences, and working with customers.
Required Technical and Professional Expertise
- Knowledge of the SaaS industry and software products
- Excellent communication and relationship-building skills
- Ability to effectively present information (oral and written) and respond to student questions in one-on-one and group settings
- Ability to prioritize and multitask in a fast-paced environment
- Experience managing multiple simultaneous projects
- 2 years teaching/ training experience
Preferred Technical and Professional Expertise