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Key Responsibilities:
Become a trusted advisor and subject matter expert for credit products across all level of retail partner’s store and credit services hierarchy
Work with partner retail leadership to understand day to day operations, top challenges and pain points to understand how we can deliver the greatest value to the partner and their customers
Refine and implement card sales model from the ground up by observing and sharing best practices in support of broader sales strategy and customer experience
Collaborate with retail partners to ensure legal and regulatory compliance related to card
issuance
Partner with Capital One Marketing on the execution of in store marketing and customer experience programs
Analyze and report on card sales performance metrics to identify additional growth opportunities
Collect and share customer insights and learn about market trends to help retailers
understand purchasing needs and behavior of customers
Collaborate with retail partner leaders to proactively problem solve current and future challenges with card sales performance
Deliver effective and timely in-store education and communications to include implementation of in-store marketing programs
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 3 years of experience in a client facing role in either B2B sales or retail leadership role
Preferred Qualifications:
Bachelor's Degree or Military experience
5 years of retail experience, either directly for a retailer or in a field-based role supporting retailers
1 year of experience in the financial industry
Proficiency in using Salesforce.com
Proficiency in using G Suite
At least 5 years of experience in a client facing role
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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