Wells Fargo Loan Servicing Representative Impound Support 

United States, Texas, Irving 

733271113

In this role, you will:

• Support the team in a wide variety of tasks related to reviewing, researching, processing, and responding to inquiries from internal parties and external third-party vendors related to impound and/or lien notifications
• React quickly and effectively to written or phone escalations from business partners and customers, ensuring the interests of the company are protected
• Identify opportunities to improve loan servicing processes within established procedures
• Communicate with impound lots to obtain information, schedule repossessions, and negotiate fees as needed
• Handle inbound and outbound calls and perform tasks of moderate complexity pertaining to administrative, transactional, operational, or customer support functions
• Receive direction from Loan Servicing supervisors
• Use relevant information and independent judgment to ensure compliance with all federal, state, client, and company policies, procedures, and regulations
• Understand state specific guidelines and partner with city courts and other governmental agencies concerning a variety of impound questions or issues
• Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers

Required Qualifications:

• 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge and understanding of auto policies and procedures
• Systems experience to include I-Repo, CARS, ITOP, or the equivalent
• Customer service experience in a call center environment
• Ability to collaborate with third parties as needed
• High attention to detail and accuracy, including precision in grammar and a sharp focus on eliminating errors
• Ability to adapt to working a variety of different tasks in a production environment
• Intermediate Microsoft Office experience
• Prior experience in default operations
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills
• Ability to negotiate and facilitate issue resolution
• Excellent verbal, written, and interpersonal communication skills
• Ability to manage a pipeline of work to ensure deadlines are met
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to exercise independent judgment to identify and resolve problems
• Ability to work effectively in a team environment
• Customer Service focus with the ability to listen to customer needs and recommend solutions

Job Expectations:

• This position is not eligible for Visa sponsorship
• Willingness to work onsite at location listed
• Ability to work additional hours as needed
• This position may offer a hybrid work schedule
• Relocation assistance is not available for this position
• Ability to work additional hours as needed

Position Location:

• 6061 N State Hwy 161 – Irving, Texas 75038

17 Apr 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.