Microsoft Senior Business Program Manager 

United States, Washington 

730710086

Required Qualifications:

• Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement

  o OR equivalent experience.

• 5+ years of experience in designing and deploying large, enterprise-grade technology solutions.
• 3+ years of experience in driving complex multi-stakeholder processes or cross-functional programs.

Preferred Qualifications:

• Experience in Sales processes and systems.
• Process Engineering methodology and design.
• Ability to build effective relationships, influence and collaborate at all organizational levels.
• Business acumen, analytical and detail oriented.
• Experience with leading digital transformation infusing AI capabilities.
• Ability to quickly learn existing concepts and employ new techniques.
• Drive delivery across all the disciplines to deliver scenarios and features with very high quality.
• Prior Program and Project Management experience.
• Experience in Customer Experience research methods and Human-centered design.
• Ability to plan and manage multiple programs/projects/experiences concurrently.
• Business acumen and customer focus to translate customer needs into comprehensive business scenarios, requirements, and acceptance criteria.
• Experience Mindset & Demonstrate customer obsession, vision led, make data driven decisions, deliver right outcomes, and tell the story.
• Ability to communicate ideas effectively with engineers, leadership team as well as non-technical partners and customers.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until September 3, 2024.

In this role, you will be accountable for managing moderately complex to complex business initiatives that span one or multiple lines of business, understanding interdependencies between process, technology and people needs, and delivering a portfolio of programs, projects and strategic initiatives that drive positive impact and business outcomes. You will work in close partnership with teams within Enablement & Operations (E&O), Enterprise Data Operations and Technology (EDOT), Commercial Systems & Technology (CST); as well as various business and partner stakeholders. Your responsibilities also include driving continuous improvements in productivity, efficiency, quality, speed and cost across the enterprise business architecture.

• Assess new stakeholder asks to determine business case, scope and priority alignment.
• Disposition and triage all Business Unit intake requests and conduct demand evaluation & investigation.
• Build relationships and collaborate globally with stakeholders and partners to deliver outcomes across the organization ensuring shared understanding of progress and performance.
• Design and document business scenarios, scenario details, requirements, and acceptance criteria to meet business objectives inclusive of data centric experience design in a secure, private, and compliant manner.
• Leverage and ensure consistent application of our established delivery approach for program and project delivery, adhering to all processes, standards and methodologies.
• Collect feedback through program and project execution and identify areas for improvement. Plan, develop, and release, improvements to the model.
• Mentor project teams on the effective use of the delivery approach, provide guidance on effective application of model, and promote the benefits of using standardized delivery procedures.
• Manage portfolio, program, and project level issues, risks, dependencies, constraints, and trade-offs.
• Collaborating with Delivery Excellence teams and leverage best practices to enable business continuity and portfolio standards.
• Partner with engineering teams to deliver on the roadmap across multiple workspaces.
• Listen to the voice of the customer through all applicable channels and manage customer feedback/pain points from the field.
• Define and measure project success metrics to drive business value.
• Define business performance metrics and measure attainment to drive decision making and guide process optimization needs.