Rsa RSA - Mid-Market Client Executive 

United States, Massachusetts 

730438262

Responsibilities:

• This is a quota-carrying individual contributor role with a book of existing clients.
• Directly responsible for the renewal and retention of existing customers, including all support, subscription, and product renewal business, and for independently developing associated sales/pricing strategies.
• Independently develop and execute strategic plan for maintaining and expanding existing customer accounts.
• Accountable to renewal rate and churn management of account set. Exercise complete discretion to ensure renewal rate is met and account set is properly managed.
• Prioritize all job responsibilities without oversight, including customer contacts, to maximize business results and sales.
• Nurture, manage, and expand relationships in existing accounts and analyze customers' businesses and issues to drive retention and identify expansion opportunities, which will be handed over to Account Executive team.
• Independently develop messaging to customers to retain and expand customer accounts.
• Maximize customer value derived from adoption and usage of RSA investment.
• Independently complete sales forecasting and CRM opportunity management for all renewal business.
• Serve as key point of contact and liaison for clients in account set.
• Own regular customer engagement plan.
• Own strategic business reviews.
• Independently manage and triage all customer satisfaction issues and escalations.

Required Skills:

• Ability to marshal resources from RSA’s broad ecosystem to maximize customer satisfaction.
• Manage, Quote, Negotiate and Close all Support, Subscription, and Product Renewals for the Clients you serve.
• Ability to confidently and independently engage with C-Level contacts in your Account Set.
• Strong organizational skills.
• Excellent communication, interpersonal, presentation, and problem-solving skills.
• Schedule, Plan, and Execute regular quarterly business reviews.
• Independently complete business and sales forecasting.
• Willingness to travel to meet customers in person – up to 10-25% of the time.

Education and Experience:

• Bachelor’s degree or relevant sales experience required.