EY Service design-Manager 

India, Karnataka, Bengaluru 

730104091

Key responsibilities:

• Run multiple full-fledged projects with multiple teams, managing budget and resources
• Demonstrate excellent time-management and multi-tasking capability
• Participate in sales activities (quotes, presentations etc.). Lead client conversations around human-centric business transformation; develop and facilitate workshops and co-creation sessions
• Deliver an exceptional service experience across engagements: develop an account management mindset, understand our clients’ sectors and business agenda and anticipate their needs, proposing preferred solutions and anticipating potential barriers, and follow up on client satisfaction
• Independently lead projects & accounts; research, strategy, service design & UI/ UX design opportunities
• Drive cross-discipline development
• Excel at communication and engagement
• Establish rituals for sharing, learning, and collaborating
• Develop strong collaborative and commercial network with other studios
• Coach team members and colleagues in the best use of SD methodologies and tools to maximize personal impact and minimize costs
• Execute hands-on - current journeys, define future ones across channels/touchpoints, and craft them with high visual quality and communication
• Help turn raw research into insights and identify opportunity spaces into differentiated service experiences
• Maintain open and proactive communication; build credibility based on an understanding of client challenges related to technical matters
• Stay updated on the latest developments/trends/thinking within your field
• Provide constructive feedback tailored to each team member’s style and environment, and help them develop their growth path.

Skills and attributes

• Demonstrated ability to apply the skill to solve complex, multifaceted and/or new problems, and is able to apply their knowledge and skill to customize solutions to specific requirements.
• Find ways to improve coordination of work in progress, and utilization of staff within and across teams, and exercise leadership in a collaborative way
• Enable the development of a positive team environment, balancing individual initiative with team collaboration, and with EY priorities.
• Find ways to improve the balance between personal and professional commitments and develop greater personal well-being for self and team members

Who you’ll be:

• A skilled service designer and design leader with 10+ years of relevant design experience including consulting
• Designer with experience creating multi-modal service experiences
• Outgoing, results-oriented, motivated, and naturally collaborative
• Possess exceptional verbal, written, visual communication, and facilitation skills in English
• Owner of a fantastic portfolio you can share.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.