Amazon Software Development Manager GenAI AWS Support Kumo 

United States, Washington, Bellevue 

727846025

Key job responsibilities
As a software development manager at Kumo, you will own one or more critical services that AWS customers use to reach support resources. Your product will be the gateway that lead customers to the people and tools of AWS Support. As the leader of the team, you will be responsible for setting the vision for the team and driving execution toward that vision. You will maintain a high operational bar; driving high availability and security of your product. You will hire and develop the best engineers. You will partner with product leaders to invent new ways to delight customers.About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Bachelor's degree

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers