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Apple Tech & Tools Operations Manager United States, West Virginia 727272903
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- Direct a team of product tech specialists responsible for hardware and software allocation, inventory management, deployment, setup and support of unreleased hardware for designers to test and build on.
- Proactively address technical blockers, improve onboarding experiences, and support the team’s ability to work across tools, platforms, and devices.
- Provide technical guidance and act as a point of escalation for resolving high-priority or complex technical issues
- Ensure technical operations are compliant with internal policies and standards
- Define and evangelize policies and standards related to hardware, software, security
- Continuously assess and improve and/or design and implement organizational and operational practices that enable our team’s strategic goals.
- Oversee the development and maintenance of internal tools
- Drive complex projects such as migrating teams to new platforms
- Lead/participate in requirements definition, design, development, and deployment and adoption of new collaboration tools
- Establish metrics and reporting to track process effectiveness
- Establish and manage vendor relationships and infrastructure budgets, including forecasting and procurement
- Regularly interface with Senior Leaders
- Forge deep partnerships with IT, Security, Procurement teams to advocate for design team needs, implement tooling solutions, and manage licensing or vendor relationships.
- Bring innovative ideas to improve how the team works and collaborates at scale.
- 8+ years experience in Technical Operations, DevOps, Technical Program Management or related technical field
- A strong leader: 5+ years experience managing and developing talent
- Strategic leadership skills — ability to create, develop, and communicate a compelling vision, aligning team roadmaps with broader organizational priorities.
- Proven ability to manage large-scale technical programs
- Demonstrated success leading change management initiatives, driving new ways of working, innovation, and operational efficiency.
- Experience leveraging data and metrics to drive operational insights and inform strategic decision-making.
- Understanding of the product and design development lifecycle and the tools that enable it (Sketch, Adobe Creative Cloud, Figma, etc.)
- Adept at working with many different types of technical and non technical cross-functional partners from Product Managers to Designers, Producers, Marketers, IT, Security, Procurement, Finance, Legal, etc.
- Adept at validating business and technical requirements
- Comfortable presenting to senior leaders and end users alike
- Bachelor's degree in a relevant field (e.g., Computer Science, Software Engineering, Human-Computer Interaction, User Experience Design or related field)
- Deep understanding of Design organization needs
- Experience leading org-wide tool transitions, ideally in creative environments
- Familiarity with compliance/security considerations in enterprise tool rollouts
- Experience with financial planning and budgeting processes
- Familiarity with AI tools
- Experience managing software vendor relationships and licensing contracts.
- Master's degree or relevant professional certifications (e.g., PMP, CSM, Lean Six Sigma)
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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