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Apple Sr Manager Internal Tools & Operations WW United States, California, Cupertino 726263652
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- Develop and implement a vision for a new set of AI-driven internal operational tools that power the daily production of the App Store.
- Define and deploy business operations tools to automate internal processes.
- Serve as the thought-leader for our internal tools development by working in close collaboration with our Business, Engineering, and HI design teams.
- Identify and deliver 3rd party platforms that help redefine and optimize our global workflows.
- Collaborate with cross-functional leaders in Business, Product, Engineering and HI Design to evangelize the new internal tools' strategy.
- Manage the internal tools product roadmap with our cross-functional partners.
- Manage the ongoing needs of the store operations including identifying, testing, escalating, and fixing production issues with Engineering.
- Have hands-on experience leading change across teams and processes.
- 10+ years of relevant experience building internal tools and operations for a global storefront / platform.
- Experience working with and developing AI tools to optimize business efficiency.
- Deep knowledge of the mobile app ecosystem with a fluency in backend operations and product-forward development experience.
- BA/BS degree or equivalent experience in relevant field.
- Strategic thinker with strong leadership skills and experience developing a vision for internal tools with business and engineering teams.
- Familiar with current LLM ecosystem (OpenAI), prompting and prototyping tools (e.g. ChatGPT, Claude, Replit) and basics of SQL, Tableau, and Python.
- Outstanding verbal and written business communications skills – expertise in building keynote narratives and delivering compelling presentations to senior leaders.
- Excellent interpersonal skills; Highly motived, works well in a fast paced environment and provide ability to lead teams.
- You have a bias towards action, a high sense of urgency, and a willingness to roll up your sleeves and get things done.
- Strong understanding of iOS platform.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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