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JPMorgan Collateral Servicing Specialist III 
Philippines 
726891720

29.06.2024

Job Summary:

As a Collateral Servicing Specialist you are responsible in ensuring the timely processing of collateral release for paid off loans.

Job Responsibilities

  • Review loan transactions to ensure proper documentation and secured collateral are in place and not cross collateralized to other loans prior to release.
  • Send email correspondence, any clarification and/or follow ups to market contacts/business partners to notify paid off status of the loan and obtain approval for release.
  • Complete/close cases within required SLA.
  • Report/escalate cases that are pending or aging.
  • Ensure that the standard operating procedures are followed and updated on a timely basis
  • Resolve queries sent by the Business Partners / officers
  • Actively participate in process improvement and automation
  • Ensure adherence to Quality Control standards established in the function from time to time
  • Other duties as assigned

Required Qualifications, Skills and Capabilities

  • Bachelor’s degree or equivalent (must have at least 1 year of loan servicing, insurance and customer service experience)
  • Exceptional attention to detail
  • Demonstrates strong verbal and written communication skills and an ability to work quickly and accurately in a high-pressure environment.
  • Strong client focus mind-set with proficiency in answering inquiries and providing information, and effectively doing follow ups to external clients/market contacts.
  • Demonstrated focus on ownership and relationship management.
  • Ability to multitask
  • Excellent prioritization and time management skills
  • Knowledge of MS Outlook, MS Suite (PowerPoint, Excel, Word)
  • Ability to work in team-oriented environment and able to cooperate and collaborate with others