JPMorgan Collateral Servicing Specialist III 

Philippines 

726891720

Job Summary:

As a Collateral Servicing Specialist you are responsible in ensuring the timely processing of collateral release for paid off loans.

Job Responsibilities

• Review loan transactions to ensure proper documentation and secured collateral are in place and not cross collateralized to other loans prior to release.
• Send email correspondence, any clarification and/or follow ups to market contacts/business partners to notify paid off status of the loan and obtain approval for release.
• Complete/close cases within required SLA.
• Report/escalate cases that are pending or aging.
• Ensure that the standard operating procedures are followed and updated on a timely basis
• Resolve queries sent by the Business Partners / officers
• Actively participate in process improvement and automation
• Ensure adherence to Quality Control standards established in the function from time to time
• Other duties as assigned

Required Qualifications, Skills and Capabilities

• Bachelor’s degree or equivalent (must have at least 1 year of loan servicing, insurance and customer service experience)
• Exceptional attention to detail
• Demonstrates strong verbal and written communication skills and an ability to work quickly and accurately in a high-pressure environment.
• Strong client focus mind-set with proficiency in answering inquiries and providing information, and effectively doing follow ups to external clients/market contacts.
• Demonstrated focus on ownership and relationship management.
• Ability to multitask
• Excellent prioritization and time management skills
• Knowledge of MS Outlook, MS Suite (PowerPoint, Excel, Word)
• Ability to work in team-oriented environment and able to cooperate and collaborate with others