Amazon Support Engineer Operations Technology Solutions OTS 

Australia, New South Wales, Sydney 

726889106

You’ll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means you’ll have learning resources to develop your career and technical skills at your own pace and earn industry-recognized qualifications.Flexibility is a must for this role as the site operates across 7 days during the day and night.Key job responsibilities
- First level of technical support for the Operations of the Fulfillment Center, covering a multitude of technical disciplines. You'll support multiple buildings around the area.- Troubleshooting of IT related equipment, such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
- Responsible for the Return Merchandise Authorization (RMA) and repair process for devices under warranty.
- Learning new technologies and participating in career development opportunities within the IT network.Kemps Creek, NSW, AUS

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- High school or equivalent
- Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
- Work a flexible schedule/shift/work area, including weekends, days and nights.
- Ability to lift 50 lbs /22 kgs, as well as to stand and walk for 10-12 hours at a time.

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
- Ability to explain complex IT concepts in simple terms
- Ability to manage high priority projects