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Recommend improvements to the daily workflow for account opening and maintenance Operations unit
Recommend new work processes / technological improvements for Onboarding and client services process team in conjunction with stakeholders identifying and resolving individual problems
Carry-out routine account opening and onboarding process
Provide evaluative solutions for account opening and maintenance management issues based on analysis of information, precedent, and acquired technical experience
Key role in the onboarding of new clients reviewing and escalating any issue or missing documentation to the client execute representative, AML, KYC team, Legal, taxes, etc.
Manage and leading the overall process in order to comply with the account opening and maintenance requirements agreed with clients on time accordingly with their service level of agreement.
Support and escalate appropriate the internal reviews screening process, kyc status and any regulatory documentation required to be onboard new and existing clients.
To be expert in client services leading any issue with internal parties to solve the clients requirements.
Responsible for generating KPi´s reports on the quality of the information recorded in the database for the Board of Directors, and director manager on a daily, weekly and monthly basis.
Deliver on time any evidence required for internal or external audits reviews, MCA, Compliance and even per clients requests.
To be part of the decision making regarding the development of projects by the team together with the manager responsible.
Qualifications:
Time Type:
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