Microsoft Adoption Change & Service Management Consultant - CTJ Top Secret 

Taiwan, Taoyuan City 

725775884

Security Clearance Requirements:Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customerscreening requirements may result in employment action up to and including termination.
• Clearance Verification : This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.

• 5+ years leadership experience in relevant area of business.
• Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics).
• Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management).
• Preferred certification or accreditation in change management (e.g., ITIL4, Six-Sigma, CMMI, CCMP, Prosci, Change first, APMG, CMI).
• Executive-level interpersonal, verbal, written, and presentation skills.
• Strong understanding of solution selling and Microsoft technologies and solutions.
• Experience in Agile delivery and project management.
• Experience with large-scale enterprise Adoption and Change Management delivery
• Experience with ITSM design and implementation
• Experience with the Department of Defense.
• Willingness to travel 50-75% of the time.

• Develop and implement change management strategies to drive user adoption and effective utilization of Microsoft technologies, solutions, and services.
• Apply structured methodologies, reference architectures, and design patterns to lead change and IT service management (ITSM) initiatives.
• Design, deliver, and manage customer-facing communications, training programs, and recognition initiatives to support organization change initiatives.
• Lead ITSM process design, iteration, and implementation, including governance recommendations to improve service delivery and compliance.
• Integrate ITSM and business practices into core government functions to enhance operational efficiency and mission alignment.
• Deploy and refine Information Technology Infrastructure Library (ITIL)-based processes to support federal operations, ensuring compliance with Federal Information Security Moderization Act (FISMA), National Institute of Standards and Technology (NIST), and other standards to maintain audit readiness and reduce risk.
• Advance ITSM maturity through automation, process improvement, and cross-agency collaboration to align services with evolving mission and policy needs.
• Coach leaders and executives to fulfill their roles as effective change sponsors.
• Identify and pursue opportunities to expand or accelerate the adoption of Microsoft cloud technologies and services.
• Support pre-sales efforts by contributing technical and customer insights related to Adoption, Change, and Service Management (ACSM).
• Continuously learn emerging technologies and industry trends, and obtain relevant ACSM certifications and accreditations.
• Manage stakeholder relationships to proactively identify and resolve issues, improve satisfaction, and drive successful outcomes.
• Evangelize the value and impact of ACSM internally and externally through events, communications, and strategic engagements.

• Embody our