JPMorgan Account Specialist II - Lease Loan 

Philippines 

724006742

As an Account Specialist II of the Lease to Loan Vehicle Remarketing team, you will be responsible for assisting customers.

Job responsibilities:

• Receive inbound and/or make outbound calls
• Monitor applications and inform the customer of any missing items
• Convey auto loan decisions to customers
• Provide required disclosures to customers
• Ensure approved amount, APR, terms, payments, estimated state fees, funding conditions, and closing instructions are communicated verbally with the customers
• Ensure all information is obtained and checked for accuracy prior to document preparation
• Assist customers with changes to the loan application
• Follow up on applications that have not yet booked
• Route misdirected calls to the appropriate department
• Answer general inquiries regarding the auto loan process (i.e. steps, rate quotes, etc.)

Required qualifications, capabilities and skills:

• May deviate from established scripts and protocols to resolve issues
• Able to determine when escalation is necessary
• Analyze client disputes
• May work outside established guidelines to assure that issues are addressed
• May complete or compile issues logs and reporting

Preferred qualifications, capabilities and skills:

• Auto Lease experience
• Dialer and Call Center experience
• Knowledge of Chase Auto systems to include iCAF and ACAPs
• Ability to work well under pressure, and capable of adapting to changing priorities
• Assertive with excellent communication skills both written and oral