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JPMorgan Account Specialist II - Lease Loan 
Philippines 
724006742

03.09.2024

As an Account Specialist II of the Lease to Loan Vehicle Remarketing team, you will be responsible for assisting customers.

Job responsibilities:

  • Receive inbound and/or make outbound calls
  • Monitor applications and inform the customer of any missing items
  • Convey auto loan decisions to customers
  • Provide required disclosures to customers
  • Ensure approved amount, APR, terms, payments, estimated state fees, funding conditions, and closing instructions are communicated verbally with the customers
  • Ensure all information is obtained and checked for accuracy prior to document preparation
  • Assist customers with changes to the loan application
  • Follow up on applications that have not yet booked
  • Route misdirected calls to the appropriate department
  • Answer general inquiries regarding the auto loan process (i.e. steps, rate quotes, etc.)

Required qualifications, capabilities and skills:

  • May deviate from established scripts and protocols to resolve issues
  • Able to determine when escalation is necessary
  • Analyze client disputes
  • May work outside established guidelines to assure that issues are addressed
  • May complete or compile issues logs and reporting

Preferred qualifications, capabilities and skills:

  • Auto Lease experience
  • Dialer and Call Center experience
  • Knowledge of Chase Auto systems to include iCAF and ACAPs
  • Ability to work well under pressure, and capable of adapting to changing priorities
  • Assertive with excellent communication skills both written and oral