Honeywell Sr Customer Service Technician 

Switzerland, Geneva, Geneva 

72366734

You will report directly to the Regional Maintenance Manager, and you will work onsite full-time at the customer location in Brantford, ON.

Responsibilities:

• Assists other Technicians in the repair and maintenance of distribution center material handling equipment
• Completes work orders, records, logs and other written or computer-based documents according to established procedures
• Diagnoses and repair mechanical and electrical problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g., multi-meter, laptop).
• Leads troubleshooting and repairs of mechanical and electrical equipment
• Follow appropriate safety procedures and use Personal Protective Equipment (PPE) while maintaining equipment (Lock Out/Tag Out, Arc Flash, etc.) and ensure a safe work environment by eliminating potential equipment safety hazards. Adheres to all department and company standards, operating procedures and safety requirements while contributing to improvement
• Operates material handling equipment, battery equipment, moving machinery, and other powered equipment
• Utilizes TCPiP as a troubleshooting/setup tool
• Performs preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment, etc.) according to safety and quality procedures
• Troubleshoots and repairs complex electrical/electronic problems with equipment, networks, PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious
• Assist in the development of specific technical and training documentation
• Provides resolutions to mechanical, technical/controls issues; documents all information relating to customer support issues in CMMS and Dashboard database; utilizes resources in other departments (when necessary) to expedite the resolution of conveyor related issues
• Provides information to the Customer Service Department and other members of management to enhance Customer Service success. Follows up with customers and other departments to ensure issues have been resolved
• Participates in cleaning the conveyor systems, maintenance shop area, and part cage as appropriate
• Maintains inventory of company supplied tools and PPE
• Completes appropriate paperwork in a timely manner
• Has strong understanding of machine controls
• Serves as a Technical Trainer to the Customer Service Technician
• Analyzes and troubleshoots reoccurring issues and creates an action plan/RAIL to support the change
• May be required to perform other duties as requested, directed, or assigned

• Flexibility in covering multiple shifts and holiday hours as required.

• Willing to work overtime as required.
• Some travel may be required but it is not mandatory / this is for training purposes; this is strongly encouraged to help develop skills & learn networking across the many avenues Honeywell has to offer.
• Acts as CSS Site Supervisor on days required

You must have:

• High school diploma or equivalent required
• 3+ years of mechanical troubleshooting and repair experience
• 3+ years of electrical troubleshooting and repair experience
• 3+ years of experience using MS Office (Word, Excel, PowerPoint and Outlook)
• Shift work may be required
• Sr. level requires ability to travel extensively
• Valid Class G Driver’s License

Physical Job Requirements

• The ability to lift 25 pounds individually and 50 pounds as a two-person team.
• Ability to work at heights using fall protection PPE
• The ability to carry required tools and tool bag (10-15lbs) regularly for extended periods and distances.
• The ability to spend long periods of time standing and / or walking on concrete and other surfaces.
• The ability to work above your head for extended period of time while standing, laying, or seated (e.g., 30mins). The ability to lift weights listed above your head.
• The ability to move safely in confined spaces which may require crawling on hands and knees.
• The ability to safely climb / descend ladders and stairs frequently.
• The ability to work on a ladder for extended periods of time.
• The ability to wear personal protective gear correctly, to include but not limited to; safety shoes, hard hat, safety glasses / goggles / face shield, hearing protection, safety harness, ARC Flash suites, chemical and/or cut resistant gloves.

• Benefits – Medical, Dental, Mental Health
• Paid Vacation
• Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development

Lifecycle Solutions and Aftermarket Services for advanced migrations, workforce productivity, and plant digitalization.

• JOB ID: HRD259728
• Category: Customer Experience
• Location: 69 Wellington Street,London,Ontario,N6B 2K4,Canada
• Nonexempt