Honeywell Customer Success Manager – Aftermarket Service Manager Central Europe 

United States 

722120080

Key Areas of Responsibility:

• Cultivate enduring relationships with customers, resolving issues promptly and offering tailored solutions.
• Act as a knowledgeable ambassador for our products, company, and industry, educating customers on the power of our solutions.
• Develop a data-driven model of the customer journey, ensuring alignment across internal stakeholders.
• Collaborate with sales and marketing to optimize upsell and cross-sell strategies.
• Conduct regular customer business reviews to proactively address issues and ensure goals are met.
• Mitigate risks and drive retention throughout the customer lifecycle.
• Provide valuable insights to internal teams based on customer feedback and needs.

Key Success Factors:

• Monitor customer health across accounts, including usage metrics, satisfaction scores, and relationship strength.
• Drive net recurring revenue growth.
• Ensure timely delivery of engineering services that exceed customer expectations.
• Identify upsell and cross-sell opportunities within assigned accounts.

Key Experience & Capabilities:

• : Degree in IT/engineering (MBA or post-graduate qualifications desirable).
• Experience: Relevant experience in Customer Success Management and/or Aftermarket Services profound knowledge of customer industries such as Oil Refining, O&G, LNG, Chemicals, and Mining/Mineral Processing. Understanding of regional dynamics and cultures. Strong leadership and customer interaction skills.
• Professional Skills/Knowledge: Excellent verbal and written communication, ability to engage with C-level executives, self-motivated, able to work under pressure, committed to safety, adept at building and maintaining strategic customer relationships.
• Language Skills : English is a must and Polish language would be a preference. .
• Travelling

Our offer:

• A culture that fosters inclusion, diversity, and innovation in an international work environment.
• Market specific training and ongoing personal development.
• Experienced leaders to support your professional development.
• Hybrid work 3+2.

• JOB ID: HRD235312
• Category: Customer Experience
• Location: Domaniewska 39,Warsaw,MAZOWIECKIE,02672,Poland
• Exempt