Key Areas of Responsibility:
- Cultivate enduring relationships with customers, resolving issues promptly and offering tailored solutions.
- Act as a knowledgeable ambassador for our products, company, and industry, educating customers on the power of our solutions.
- Develop a data-driven model of the customer journey, ensuring alignment across internal stakeholders.
- Collaborate with sales and marketing to optimize upsell and cross-sell strategies.
- Conduct regular customer business reviews to proactively address issues and ensure goals are met.
- Mitigate risks and drive retention throughout the customer lifecycle.
- Provide valuable insights to internal teams based on customer feedback and needs.
Key Success Factors:
- Monitor customer health across accounts, including usage metrics, satisfaction scores, and relationship strength.
- Drive net recurring revenue growth.
- Ensure timely delivery of engineering services that exceed customer expectations.
- Identify upsell and cross-sell opportunities within assigned accounts.
Key Experience & Capabilities:
- : Degree in IT/engineering (MBA or post-graduate qualifications desirable).
- Experience: Relevant experience in Customer Success Management and/or Aftermarket Services profound knowledge of customer industries such as Oil Refining, O&G, LNG, Chemicals, and Mining/Mineral Processing. Understanding of regional dynamics and cultures. Strong leadership and customer interaction skills.
- Professional Skills/Knowledge: Excellent verbal and written communication, ability to engage with C-level executives, self-motivated, able to work under pressure, committed to safety, adept at building and maintaining strategic customer relationships.
- Language Skills : English is a must and Polish language would be a preference. .
- Travelling
Our offer:
- A culture that fosters inclusion, diversity, and innovation in an international work environment.
- Market specific training and ongoing personal development.
- Experienced leaders to support your professional development.
- Hybrid work 3+2.
Additional Information - JOB ID: HRD235312
- Category: Customer Experience
- Location: Domaniewska 39,Warsaw,MAZOWIECKIE,02672,Poland
- Exempt