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Honeywell Customer Success Manager – Aftermarket Service Manager Central Europe 
United States 
722120080

10.07.2024
JOB DESCRIPTION

Key Areas of Responsibility:

  • Cultivate enduring relationships with customers, resolving issues promptly and offering tailored solutions.
  • Act as a knowledgeable ambassador for our products, company, and industry, educating customers on the power of our solutions.
  • Develop a data-driven model of the customer journey, ensuring alignment across internal stakeholders.
  • Collaborate with sales and marketing to optimize upsell and cross-sell strategies.
  • Conduct regular customer business reviews to proactively address issues and ensure goals are met.
  • Mitigate risks and drive retention throughout the customer lifecycle.
  • Provide valuable insights to internal teams based on customer feedback and needs.

Key Success Factors:

  • Monitor customer health across accounts, including usage metrics, satisfaction scores, and relationship strength.
  • Drive net recurring revenue growth.
  • Ensure timely delivery of engineering services that exceed customer expectations.
  • Identify upsell and cross-sell opportunities within assigned accounts.

Key Experience & Capabilities:

  • : Degree in IT/engineering (MBA or post-graduate qualifications desirable).
  • Experience: Relevant experience in Customer Success Management and/or Aftermarket Services profound knowledge of customer industries such as Oil Refining, O&G, LNG, Chemicals, and Mining/Mineral Processing. Understanding of regional dynamics and cultures. Strong leadership and customer interaction skills.
  • Professional Skills/Knowledge: Excellent verbal and written communication, ability to engage with C-level executives, self-motivated, able to work under pressure, committed to safety, adept at building and maintaining strategic customer relationships.
  • Language Skills : English is a must and Polish language would be a preference. .
  • Travelling

Our offer:

  • A culture that fosters inclusion, diversity, and innovation in an international work environment.
  • Market specific training and ongoing personal development.
  • Experienced leaders to support your professional development.
  • Hybrid work 3+2.

Additional Information
  • JOB ID: HRD235312
  • Category: Customer Experience
  • Location: Domaniewska 39,Warsaw,MAZOWIECKIE,02672,Poland
  • Exempt