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Google Technical Lead ServiceNow ITSM Transformation Corporate Engineering India, Telangana, Hyderabad 719538325
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Minimum qualifications:
Preferred qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- Certification in Implementation Specialist - IT Service Management (e.g., CIS-ITSM).
- 8 years of experience in working with ServiceNow ecosystem with designing and implementing the ServiceNow CSDM framework in an enterprise environment.
- Experience with the ServiceNow ITSM Professional suite (e.g., Incident, Problem, Change, Request, etc), including custom application development, scripting (e.g., JavaScript, GlideAPIs), and platform configuration.
- Experience in ServiceNow development including server-side and client-side scripting in JavaScript and ServiceNow integrations using REST, SOAP, and IntegrationHub.
Preferred qualifications:
- Certification in ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA).
- Experience with enterprise integration of ServiceNow with SAP.
- Experience with ServiceNow IT Operations Management (ITOM) (e.g., Discovery, Service Mapping).
- Experience with Service Portal development (e.g., AngularJS).
- Experience in implementing ServiceNow Artificial Intelligence (AI) features (e.g., Predictive Intelligence, Virtual Agent) with integrating in applications.
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