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Apple AppleCare AMR-ALAC Channel Programs Manager United States, California, Sunnyvale 718215925
18.11.2024
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Description
- Dynamic project or program manager- Aligns people, projects, and programs across multiple divisions to ensure flawless execution of service content.- Focus on supporting World Wide & AMR regional service content projects and service channels for Authorized Service Providers, Telco Carriers, Independent Repair Providers, B2B partnerships and Retail Channels- Recognizes opportunities in processes and systems and articulates effective alternatives- Anticipate and adjust for roadblocks. Call out risks.- Conducts post-mortems, communicate and incorporate lessons learned.- Conduct project reporting and tracking. Measure project success.- Focus on Key Performance Indicators to continuously drive improvement to CSAT and Operational Excellence in our service channels
Minimum Qualifications
- Demonstrated team player willing to roll-up their sleeves to tackle the task at hand
- Strong verbal and written communication skills. Intuition on what to communicate and when.
- Can build effective relationships to drive execution of projects across groups
- Able to make decisions in a timely manner, sometimes with incomplete information and under tight deadlines
- Can influence from a place of informal leadership
- Author and maintain comprehensive project plans and business requirements documentation
- Understanding of project processes and lifecycle
- Versed in the use of project management tools and collaboration tools
Preferred Qualifications
- MS/MBA preferred plus 6-9 years experience, or BA/BS degree plus 8-10 years service industry experience
- 6-10 years of project management or program management experience in fast- paced, logistics-focused businesses
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $107,300 and $161,300, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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