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Sr Technical Program Manager (TPM) will lead and manage significant technology programs with broad cross-organizational and cross-business impact.
The Senior TPM will define requirements, negotiate priorities, and deliver optimal solutions and mechanisms. The role involves driving large-scale engineering efforts, resolving complex problems, and influencing technology strategies that provide long-term beneficial impacts on products, technology, and engineering.
Key job responsibilities
Program Management:• For the Service Now ESC program, manage the end-to-end lifecycle of the infrastructure build, ensuring all components are integrated seamlessly and delivered on time. Coordinate across multiple teams to ensure the Service Now platform supports organizational needs.Stakeholder Collaboration:
• In the Workforce Optimization program, partner with HR and operations stakeholders to set project priorities and milestones. Negotiate priorities to balance immediate operational needs with long-term strategic goals.• For the Global WOR (Workplace Operations and Resources) initiative, collaborate with cross-regional teams to optimize workplace operations and resource management across the AMER region.Program Oversight:• Oversee the roadmap for the key programs, driving tactical and strategic improvements in workforce management systems. Ensure the program enhances operational efficiency and aligns with organizational objectives.Leadership and Strategy:• Act as a catalyst for faster business delivery, demonstrating high judgment in technical and business decisions. Represent complex decisions, tough trade-offs, and potential solutions clearly to senior leadership.• Play a significant role in the career development of team members, actively mentoring and educating the larger community on best practices.Risk Management and Optimization:
• Drive architecture or organizational changes that enable teams to work independently and achieve significant efficiency improvements.
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
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