Amazon Sr Technical Program Manager Amazon Device Troubleshooting Team 

India, Karnataka, Bengaluru 

995839850

As a Senior Technical Program Manager for the Amazon Device Troubleshooting Services team, you will drive critical initiatives that enhance the detection, diagnosis, and resolution of issues across Amazon's device ecosystem. This high-visibility role requires exceptional leadership in coordinating across several engineering teams, data engineers, applied scientists,BIEs and senior stakeholders to deliver scalable troubleshooting solutions that improve customer experience. You will be responsible for influencing feature priorities and getting buy in from engineering teams for delivery of large cross-organization programs. You will leverage your technical knowledge to drive technical trade-off decisions. You will represent difficult trade-off decisions and solutions clearly to technical and business leaders to help them understand decisions and options. As a Technical Program Manager, you will be one of the key leaders on the team and have an impact by defining strategy & requirements, developing processes & schedules, and driving forward progress on major initiatives.As a Senior Technical Program Manager, you will bring strong project management skills to systematically drive programs and deliver results. You possess good technical skills to deal with ambiguous programs to drive clarity in scope and execution. You are have demonstrated ability in driving programs with multiple stakeholders, use escalation mechanisms and negotiation skills to drive the right outcomes. You have good communication skills, both written and verbal and are adept in communicating with stakeholders and executives with right level of detail and clarity.Key job responsibilities* You will partner with Senior Leaders within Amazon Devices to identify opportunities to increase device stability, reduce device resource utilizations, save costs and improve efficiency.
* You will define and implement strategical partnerships that enables businesses in Amazon Devices scale faster, save costs, and improve efficiency.
* You will establish mechanisms and processes that drive continuous improvement and operational efficiency.
* You will establish metrics and design self-serve reports to keep stake-holders informed and excited about the progressA day in the life
This role will drive engagement across different product lines to design and drive programs that will improve the stability, reduce the resource utilization of the devices. You will also help build mechanisms to prevent duplication of tools across teams for troubleshooting and analysis. As a direct result, this role offers the challenge as well as the opportunity to bring structure and clarity to a fast-moving space. This high visibility role is inherently cross-organizational in nature. You will be a champion of this product to senior leadership.

- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience owning/driving roadmap strategy and definition
- Excellent verbal and written communication skills.

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
- Experience working with geographically distributed teams