Bank Of America Acquirirng Payments Compliance Program Manager 

United States, North Carolina, Charlotte 

718164084

The responsibilities for the position include:

• Effectively manage remediation of Acquiring Payment Network compliance violations and execute Payment Network compliance monitoring programs for fraud and disputes / chargebacks

• Detailed understanding of the Acquiring Payment (Visa, Mastercard, Discover American Express) and Debit Network rules with the ability to interpret compliance obligations and explain to internal and external stakeholders in simple and concise terms.

• Strong interpersonal skills with the ability to successfully advocate on behalf of the Bank and its merchants with the Payment Networks.

• Build strong relationships with the Payment and Debit Networks and serve and an escalation point with the Payment Networks for compliance related matters.

• Evangelize the importance of Payment Network compliance across the Merchant Services organization

• Develop strong partnerships with cross-functional stakeholders and merchant clients to drive a proactive approach to compliance and violation remediation

• Execute control monitoring and governance reporting of compliance performance metrics

• Perform analysis of proposed rule changes and work with cross-functional stakeholders to communicate and operationalize required changes

• Complete monthly governance reporting of compliance performance metrics.

“Must” have these skills to be minimally qualified.

• 3+ years’ experience managing compliance violations, disputes, fraud, waivers, dynamic currency conversion, data integrity, quarterly reporting, etc. for Acquiring Payment and Debit Networks such as Visa, Mastercard, American Express, Discover, Pulse and NYCE.

• Detailed understanding of the Acquiring Payment and Debit Network rules

• Strong interpersonal skills with the ability to clearly communicate with Payment and Debit Networks as well as global commercial clients, small businesses and internal stakeholders

• Ability to influence others and negotiate desired outcomes

• Demonstrated strong research and data analysis competency

• Strong written and verbal communication skills

• Attention to detail combined with excellent organizational skills

• Ability to multi-task and adapt to shifting business priorities

Desired Skills:

• Strong critical thinking and problem solving

• Knowledge of Third Party Service Provider oversight and registration requirements

1st shift (United States of America)