3M Technical Support Specialist 

United States, Louisiana, Monroe 

130926047

Technical Support Specialist

As a Technical Support Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Interfacing with customers through telephone, email, or other written verbal communications to identify and resolve technical product inquiries
• Addressing technical and other customer inquiries in conjunction with Sales and other 3M contacts to maintain/improve customer relations
• Participating in New Product Development projects representing Service
• Planning and coordinating travel/response to meet customer needs
• Assisting in the ongoing development of technician level maintenance training

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Any of the following combinations of experience and education from an accredited institution:
• Vocational/Trade, Technical diploma, Associate’s degree or higher and a minimum of two years of technical/mechanical/or electric product service or repair in a private, public, government or military environment,
• A high school diploma/GED and a minimum of four years in technical/mechanical/or electric product service and repair in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Bachelor’s degree in technical or electronic discipline
• Experience in High Pressure Pneumatics or Hydraulics technical support
• Experience supporting customers with identifying and resolving technical product inquires
• Advanced experience with Windows OS support
• Experience providing technical training
• Experience providing onsite technical support

Work location:

• Onsite at the 3M Scott Fire and Safety Facility in Monroe NC

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.