Amazon Central Operations Manager Prime Video 

Japan 

71767886

Key job responsibilities
• Content Publishing Operations: Defines and ensures Prime Video meets the highest standards for content publishing. This includes owning future-proofing the digital supply chain, setting specification requirement roadmaps, improving partner delivery experience, and delivering programs that drive innovation and efficiency, along with data analysis and visualization, to enhance the global customer experience.
• Content Management and Innovation: Oversee the centralized management of post-success ingestion assets, ensuring a seamless transition from our internal catalog to the customer-facing storefront. Innovate and improve the content delivery process by collaborating with internal and external teams.
• Cross-Functional Team Coordination: Liaise with internal teams such as partner ops management, content acquisition, vendor management, merchandising, engineering, content processing, legal, finance, and accounting, as well as external partners including marketing, rights management, IT, and engineering teams. Align operational strategies and implement technological solutions to enhance the partner delivery experience.
• Operational Efficiency and Automation: Lead initiatives to develop automated solutions for operational efficiency, such as ticket auto-cut functions and bulk check tools. Regularly monitor and report on the health of various programs, providing updates and driving strategic planning for expansion.
• Emergency Response and Process Improvement: Act as a regional subject matter expert, ready for on-call duties and high-severity ticket support. Conduct analysis to identify opportunities for process improvement and cost reduction.
A day in the life
As a key member of the team, you will drive innovation in delivery and publishing capabilities by closely collaborating with the engineering and tech teams. You will define the digital supply chain roadmap, aligning multiple stakeholders, and then execute on those strategic goals. A critical part of this role will be designing streamlined workflow strategies to accelerate content delivery across various languages, formats, and platforms, while simplifying and eliminating redundant practices. You will also work to streamline business and technology solutions that strengthen our partnerships while advancing our service offerings. Throughout this, you will need to work effectively both within the team as well as cross-functionally with the Prime Video Catalog technology teams, Analytics, Product, and Partner management groups.

• Bachelor's degree or equivalent qualification
• Fluency in English and Japanese to effectively communicate with stakeholders
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience working cross functionally with tech and non-tech teams
• Demonstrated ability to use data and metrics to drive process improvements
• Experience implementing repeatable processes and driving automation or standardization

• Ability to influence cross-functionally
• Experience in process development, project management, and scheduling
• Strong analytical skills and proficiency in data analysis tools
• Advanced Excel and SQL skills
• Familiarity with content publishing workflows and digital supply chain management