Cognyte Tier Application Support Engineer 

Romania, Bucharest 

717291127

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

As a Tier 3 Expert you will be accountable for:

• Reach and maintain the desired service level according to the team’s objectives and KPI’s
• Hands-on incidents troubleshooting and resolution (around 70% of entire role capacity)
• Promote and nurture a customer-driven support culture and encourage open communication within the team

Technical Requirements:

• BSc or practical engineering degree in electronics or computer science
• At least 3 years’ hands-on experience as a support engineer - Mandatory

Strong analytical and technical skills in following areas:

• Virtual Environment technologies (VMWare, Hyper-V) – Mandatory
• Databases hands-on (MS SQL, Sybase, other) can interpret schemas, and/or author queries, stored procedures – Mandatory
• Familiarity with Storage and raid configuration, advantage Netapp, EMC – Mandatory
• Experience with troubleshooting of multiple Operating Systems (Windows, Linux) including basic administration, configuration optimization, desktop domains (active directory) and Windows security experience – Mandatory
• Knowledge of communication - network structure (LAN, WAN), and communication equipment functionality (hubs, switching hubs, routers) – Advantage
• Knowledge of widely used protocols – TCP/IP , Mail, HTTP, VoIP etc – Advantage
• PowerShell, Bash , Python scripts development / DevOPS knowledge – Advantage
• Familiarity with HW : HP /Dell Servers. ILO/iDRAC, Raid technology – Advantage

Other Requirements:

• Self-starter, multitasker and independent
• Willingness to work in a fast paced and challenging work environment
• Strong analysis and troubleshooting skills
• Good verbal and written communication skills in English
• Good presentation skills
• Availability to provide support beyond office hours
• Willingness to travel abroad (10%)

Apply now.