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JPMorgan Loan Servicing Specialist III 
United States, Illinois, Chicago 


Job Summary:

As a Loan Servicing Specialist III in the Loan Servicing Center for Wholesale Lending, you will have the opportunity to handle loan servicing processing such as loan research and maintenance, loan payments, advances, and terminations. You will also be responsible for booking, funding, and closing new loans, renewals, and amendments for syndicated and non-syndicated Commercial Loan products. This role provides a great opportunity to develop in-depth knowledge of collections, reconciling differences, monitoring interest/fee/principal past dues & various maintenance requests ensuring system integrity. Your career progression will be based on productivity, quality customer satisfaction, and contributions to the team.

Job Responsibilities:

  • Create PDF batch work for quality control/two-touch and document repositories. Enter customer and loan details into the loan system
  • Process wire, draws, payments and maintenance transactions
  • Identify inaccurate, incomplete or missing information on the transactions prior to submit for approval.
  • Minimize credit and business risk through awareness of procedure, compliance, and bank policy.
  • Participate in projects and working groups as required
  • Review and complete escalated requests
  • Exercise judgment, discretion, and prioritization
  • Follow Bank policy and established procedures
  • Provide Exceptional customer service skills - Customer contact focuses on high volume or unique activities requiring interaction with internal market/credit partners & resources (ability to calculate interest and fee accruals for billing is required for this role).
  • Maintain prompt and proactive communication with business partners on the status of their requests
  • Meet or exceed established Service Level Agreements

Required qualifications, capabilities, and skills

  • Successful completion of all periodic High Value Business Entitlements (HBVE) background check.
  • Minimum of 2 years of prior loan operations and/or quality control experience in a banking or financial services industry.
  • For internal applicants, successfully meeting deliverables for a minimum of 1 year with any WLS Flow team as a Loan Servicing Specialist III
  • Proficient in Microsoft Office applications (i.e. Excel, Word, Outlook, etc.).
  • Ability to adapt to internal tracking and monitoring systems.
  • Knowledge of ACBS and/or Loan IQ. Understanding of US Dollar and Foreign Currency Loans
  • Working knowledge of legal/credit documents. Ability to interpret standard reports and forms.
  • Excellent interpersonal and written/verbal communication skills. Exceptional customer service skills.
  • Ability to effectively multi-task and prioritize workloads while working within tight service levels.
  • Strong organizational and time management skills. Demonstrate attention to detail and accuracy with completed work.
  • Ability to consistently maintain high performance levels in stressful situations and high volume environment.

Preferred qualifications, capabilities, and skills