Bachelor's degree or equivalent practical experience.
8 years of experience managing vendor operations and in setting up managed service operations from ground up.
Preferred qualifications:
8 years of experience managing large-scale and dynamic operational projects, with competing resources, priorities, and changing workflows.
Experience working closely with diverse internal groups to understand business requirements, implementing new processes, and contributing to ongoing process improvements.
Understanding of OPEX, budget and cost saving drivers.
Business process expertise, including ability to envision and create processes of varied complexity levels.
Exceptional leadership, communication, analytical and solution modeling, and collaboration skills, with background working within Contact Center or Operations environments.
Well-versed with logistics management for TVCs - office space, contracts, cost (purchase orders), tools access, compliance, etc.